House Rules

Whilst using the Holiday Home, please comply with the following Beach House Rules:

Please can you circulate these House Rules to your group so everyone understands them. The unique location means that our Holiday Home is slightly different to staying in say a city house, (eg the properties having septic tanks rather than being on the usual public sewer system as we are situated on a SSSI (Site of Special Scientific Importance/ AONB area of outstanding natural beauty/ most southerly UK RSPB Reserve /World Heritage Site) beach that is tidal in nature).

Sorry if this all sounds very formal; it is hard to get the tone right, so just let us know if you have any questions or concerns. The vast majority of guests never really find anything problematic, but we are always here to discuss anything that needs or concerns them.

Please do let us know if you have any questions.

Under 18s:

Guests are responsible for supervising all members of their party, including those under 18, at all times.

Arrival Timing:

Guests or any member of the booking group should not arrive before 4:30pm on the commencement date of their stay. We cannot accommodate early arrivals or late departures at this time, as this time is required to perform cleaning and maintenance to the Holiday Home and the site as a whole in preparation for the impending Guests.

We are often asked about early arrival or late departure, but unfortunately, we cannot always offer flexibility. We can only provide accommodation if we organise for additional housekeeping. If you need to arrive earlier there is a £50 early check-in fee as we will need to rota more staff for housekeeping if so. This will be the same for later departure times. 

Please consider the next guest’s arrival time so they can check in promptly. Everyone looks forward to a relaxed holiday, often after a long trip. Guests rely on each other’s goodwill, so ensure the house is as you found it for those arriving after you.

Rest assured, our housekeepers do their very best to get all our guests onto the property as soon as possible, often working under a tight time constraint.

Housekeepers operate an extensive cleaning regime that requires them to work with concentration; it is not fair to add any extra pressure. They do not appreciate being watched or interrupted, which will delay house preparations.

We expanded this section after some guests arrived early, brought luggage inside, and waited outside in view of housekeepers, adding unnecessary pressure. Please email or text after midday when you reach Exeter so we can update you on house preparations.

Our Local Information document has tips for passing a few hours if you arrive early. Jamaica Inn (Daphne Du Maurier) is a handy refreshment stop just off the A30. A few years ago, they looked after guests and others marooned nearby in a snowstorm, keeping everyone safe, warm, and fed. The inn is only moments from the A30.

Additional Guests:

No additional visitors are permitted to stay. If you wish to invite additional visitors, please contact us prior to your stay. Your booking will specify the agreed number of persons (including children and infants) who may occupy the Holiday Home. This will be agreed with you at the time of booking, and can never exceed the capacity as stated on the website.

There will be a charge for any additional guests not agreed upon prior to the stay. Under no circumstances may more than the maximum number of persons stated on the website occupy the property. We reserve the right to refuse admittance if this condition is not observed.

In certain circumstances, we may be able to accommodate an additional bed (a z-bed provided by us) in certain rooms; this will be subject to overall limits on guest numbers and may incur a supplemental fee.

If a Guest wishes to invite additional day visitors to visit them in the Holiday Home during your stay, this can only be permitted with our prior written permission obtained before your stay. We will try to accommodate this, subject to insurance and other regulatory requirements, but we need to comply with the maximum occupancy limits and consider other guests and property wear and tear. Such visitors will not be permitted to use any site facilities reserved for guests only.

The identity of anyone staying at the Holiday Home must be disclosed to us prior to the stay. (If they are not mentioned on the booking form, we reserve the right to refuse admittance or require the Guest or the additional persons to leave if this condition is not observed).

Only guests listed on the Booking Form may use the Holiday Home. If any unlisted person uses it without our prior written consent, the security deposit will not be returned.

Large Parties are not Permitted Unless Agreed in Advance 

Due to Insurance Rules it is NOT permitted to hold parties or events at the property for more people than you have booked. Should you require it for event purposes, e.g., professional film sets, meetings, or even feasts or weddings, please make separate enquiries as entirely different pricing and conditions will apply due to insurance and other implications. Caterers and other service providers will need to be approved by the owners beforehand.

Bed Configuration:

It is essential that you confirm your bed configuration requirements prior to arrival. Failure to do this will result in a housekeeping call-out charge and linen fee.

Housekeeping operatives are not based on site.

House Use:

Guests must not use the Holiday Home or the site for any illegal, dangerous, offensive, noxious, or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests, or neighbours. Porthkidney Beach is a very peaceful location, and we ask that you respect that and any other guests. As such, the playing of loud music, loud singing, or other excessive noise that can be heard outside of your Holiday Home after 10pm is not permitted. Please respect the local community and keep noise levels to a minimum, especially between 11pm and 8am.

Septic Tank:

NO BLEACH OR ANYTHING OTHER THAN TOILET ROLL MAY BE FLUSHED DOWN THE LOO, OR USED IN BASINS OR SINKS.

The Holiday Home runs on a septic tank system. We recently had a blocked drain to deal with on a busy July Saturday.  As you can imagine, it was unpleasant and delayed the start of a holiday.

We have recently been made aware that there is now long delays in the ability to empty septic tanks. If a  guest misuses a septic tank and it results in the cancellation of the next guests holiday we will have no alternative but to seek legal redress for the consequences of the misuse.

Please DO NOT put anything other than toilet paper into the system. Definitely no bleach, wet wipes, or other sanitary products. Non-Bio washing powder is also the only washing powder suitable for use with a septic tank system.

Please do put bio-yogurt down the sink as the tanks enjoy it!

Our last septic tank pump was damaged and broken when wet wipes got wrapped around it. Very unpleasant, disruptive, and it costs approximately £2500 to empty the tanks and replace the pump.

Log Burner Use:

We provide a starter set for your arrival. More logs are available at local supermarkets, Dobbies, or petrol stations.

Firing up a Log Burner

Lighting up a log burner is an art in itself. Here are the steps to light it up correctly:

• Ensure the air controls are fully open

• Keep a layer of ash in the base

• Place crumpled newspaper and kindling wood on the grate

• Add a few smaller logs, then light the newspaper. Once the fire is going, add larger logs.

Keeping Your Log Burner Burning

To keep your log burner burning efficiently, follow these tips:

• Maintain a steady supply of logs

• Control the air supply to manage the burn rate

• Regularly remove ash build-up

Remember, hardwood logs burn slower and longer than softwood, making them more cost-effective in the long run.

Staying Safe Around Your Log Burner

Safety is paramount when using a log burner. Keep these safety tips in mind:

• There is a fire extinguisher nearby

• A carbon monoxide detector is in the room

• Ensure there is proper ventilation

• We regularly check and clean the flue and chimney.

BBQ

We provide these facilities, but guests are responsible for using them properly. For everyone’s benefit, please ensure you burn off any fat or food remains from the hot plates after using the BBQs.

THE BBQ MUST BE CLEANED AFTER EACH USE AND PRIOR TO YOUR DEPARTURE: DISPOSE OF THE FAT DRIP TRAY.

We have experienced food being left on BBQs. Before leaving, please inspect the BBQ to ensure all food and other items have been removed.

Egg User Manual

https://vm-media.s3-eu-west-1.amazonaws.com/Fire+Mountain/Kamado+BBQ.pdf

FIRE SAFETY:

There are Fire Extinguishers both upstairs and downstairs, close to the stairs. There is a Fire Blanket in the kitchen. If you do not find either, please let me know straight away.

These are for small fires only. The document on how to use a fire extinguisher is attached to your arrival email. If the fire is large, it is best to get outside as quickly as you can and call:

Emergency Services 999 or 112

Ferry House:

There are sliding doors to the garden, as well as the main entrance door and Snug Room Fire escape.

Ferryman’s Rest:

As it is a bungalow, it is possible to climb out of the bathroom/bedroom windows at the property, as well as use the sliding door. There are emergency fire ladders in the eaves upstairs area. Due to the impending Open Plan Holiday Rental Property Rules, which are set to become law, it is not possible to use The Log Burner if the Eaves bedroom is in use. If more than 7 people are staying, the Log Burner will be locked and unavailable.

Beach House:

It is possible to climb out of the upstairs bathroom window at the back of the house and reach ground level. If not, the main door is the emergency escape route.

Please wait safely on the beach below at low tide, or on the Beach House ramp if the tide comes in.

Specific No Nos:

Guests should NEVER drive along the beach, even if they have a 4WD vehicle. The terrain can change from very deep, soft sand to sharp, craggy rocks, and only an extremely experienced off-road driver with the appropriate tyres would manage it without risking damage to the vehicle or getting stranded, only to be photographed and publicised in the media. Each year, photos of such vehicles caught out by the tide are found in the national press. It is not a good use of Coast Guard/ emergency service resources to deal with these incidents.

Smoking (including e-cigarettes and vapes) is not permitted inside the Property.

Fireworks are not allowed without the Owner’s express written permission.

Night Lanterns are expressly forbidden for similar reasons.

Candles are not permitted to be burnt inside the property or on any wooden surfaces at risk of catching on fire.

Anything that is likely to be considered a fire risk, such as bonfires, candles, additional fire-pits, fireworks, and lanterns, is not permitted at the Holiday Home.

Guests are not permitted to use domestic power sockets to charge an electric or hybrid vehicle, including electric bikes and scooters. No electric scooters or bikes are permitted on site as they are considered a fire risk.

The use of drones is not allowed without the Owner’s express written permission.

Please DO NOT swim directly outside of the house. As is usual with RNLI Beach Lifeguard Protocol, please only swim between the flags where the Lifeguards are stationed along the beach where it meets the St Ives Bay.

Items to be provided by Us:

The Owner will provide fresh, clean bed linen and bath, hand, and kitchen towels for use only in the Holiday Home. These must not be removed from The Holiday Home. We provide a colourful “beach towel” for use outside.

Guests are also provided with a bathrobe.

We ask that guests take care when using self-tanning products or wearing robes whilst eating anything that can stain. (We have had to bin orange self-tan-stained and curry-stained robes on occasion).

Any towels or robes that are misused will be charged at the following rates:

Bath Robe: £60

Bath Sheet: £25

Bath Towel: £20

Beach Towel: £15

Hand Towel: £10

Face Cloth: £5

A travel cot and high chair are available on request at no extra cost.

All electricity, gas, and water costs are included in the rental price.

Third Party Suppliers:

If a Guest wants to use the services of a third-party supplier whilst staying at the Holiday Home, they must obtain written permission to do so, as there are strict Insurance requirements that apply to third-party service providers at the Holiday Home.

This may be for a chef, beauty treatments, bouncy castle hire, magicians, opera singers, swimming teachers, babysitters, etc.

We must be provided with the third-party supplier’s public liability insurance and any other related/required certification. We can then seek approval from our insurers to allow the third-party activity to take place.

Only once all insurances and certifications are satisfactory to us and our insurers can a third-party supply be permitted.

Permission to invite these suppliers to the Holiday Home will not be unreasonably withheld.

Sorry if this feels restrictive, but it has been flagged by our Professional Body (PASC) and confirmed by our insurers.

We do not accept any liability for the activities of these third-party suppliers.

Pets:

Where animals are permitted, you must not leave them unattended in the Property.

Pets MUST be booked in and paid for. The fee for pets is £100 /per Holiday Home entered. Typically the ,maximum number of dogs is 2. However the number of dogs that are allowed in the Holiday Home will be dependent upon the number of guests staying and also the breed and size of the dogs.  We may allow more small or miniature dogs to stay, but this must be agreed in writing before arrival. In order to maintain the Holiday Home to a high standard for everyone to enjoy, it is necessary that guests bringing dog(s) agree to the following conditions:-

We ask that your pet has been treated for fleas by a vet prior to your visit.

All dog hair shall be removed from the Holiday Home prior to departure, and the garden shall be free of dog fouling prior to departure.

If pets are allowed, the Owner reserves the right to charge a fee of One Hundred and Fifty Pounds (£250.00) should the property be vacated with dog hair on soft furnishing or should dog excrement be found during inspection of the Holiday Home or its garden and grounds.

The Hirer must obey the Countryside Code and keep dog(s) under close control at all times for their own safety as well as for the benefit of other dog owners. Dogs must not chase the Swans and Migrating Birds in the RSPB Reserve.

When the Hirer brings a muddy dog back from a walk, please clean them off using the outside taps and a dog towel. On no  account use the white towels or beach towels provided for human use.

If there is a puppy, please take extra care to prevent them from chewing the furniture or soft furnishings.

Maintaining the Holiday Home is key to the business, and it is not always possible to repair items in between guest changes.

Such items must be replaced at your expense. The gates must be kept shut at all times.

Dogs are not allowed in the bedrooms or to be in contact with the soft furnishings. Please bring and use your preferred dog throw and blankets.

Stair gates can be provided for the Holiday Home to help control where the dog(s) can wander.

Please thoroughly clean the Holiday Home, including dog hair from rugs, before you leave.

If properties require additional cleaning, if dogs have been in the bedrooms, or if an uncovered sofa is present, we will charge a £250 fee to cover the cost.

Dogs are not permitted in bedrooms  or on the furniture.

Pool and Hot Tub Do’s and Don’ts:

Hot Tub and Swimming Pool Safety:

The safety of our guests is paramount. The Swimming Pool and Hot tub are there for your enjoyment, but we require our Guests to observe the Hot Tub and Swimming Pool Rules that are also made available to you in your Welcome email prior to your arrival and are displayed by the hot tub and in the Swimming Pool enclosure in relation to its use. If Guests or members of the party fail to observe these regulations during the Stay, we reserve the right to close this facility or restrict access to it.

The Hot Tub and Swimming Pool are unsupervised and subject to the Rules of Use.

Guests are advised to exercise extreme care when using both the Hot Tub and Swimming Pool facilities and do so at their own risk.

The Pool and Hot Tubs are for the exclusive use of the Guests of the particular Holiday Home being rented, unless there is a combined Holiday Home rental, in which case those guests can also then use these facilities.

Children under 16 must be accompanied by an adult at all times to use the pool.

Children under 10 years of age are not permitted to use the hot tub facilities.

Children between the ages of 10 and 16 shall only use the hot tub when accompanied by an adult who shall be responsible for that person’s conduct at all times.

Please supervise all children in or near the Pool or Hot Tub .

Please DO NOT lift the lid using the skirt, central insulating tabs, or locking straps.

The Guest MUST put the pool cover back over the pool and the lid back onto the hot tub after use to prevent children from accessing the Pool and the Hot Tub facilities without an adult in attendance.

DO NOT permit children to climb or sit on the Hot Tub cover. This breaks the foam, and they are expensive to replace as they are shipped from Canada. Obvious misuse and breakages will be deducted from the security deposit.

Please take care when removing a hot tub cover and place it carefully upright and to the side of the hot tub.

If pregnant, consult a physician before using a hot tub, particularly in the first trimester.

If suffering from an illness, especially heart Disease, diabetes, or Hypertension, consult a physician before using a hot tub.

DO NOT enter the Hot Tub if the water is cloudy. Please let us know immediately if the water is cloudy.

DO NOT enter the Hot Tub when you have diarrhoea, or for at least 48 hours after experiencing any gastric infection.

DO NOT swallow hot tub water or let it get into your mouth.

DO NOT clean or wear wetsuits in the Jacuzzi, or it will be emptied and out of operation for a minimum of 48 hours.

DO NOT use the Hot Tub alone or after a heavy meal.

Bathers MUST NOT wear lotions, oils, makeup, or skin creams in the hot tub.

Please DO NOT put any oils, soaps, bubble bath, shampoo, or other similar type products in the water.

Limit your hot tub soak to 15 minutes and cool off before re-entering.

Avoid entering the Hot Tub immediately after exercising, as the water temperature can affect the heart rate.

If any allergic reaction occurs, leave the Hot Tub and rinse off in your shower; if the reaction persists, seek medical help.

If taking any medication, especially Anti-coagulants, Antihistamines, Stimulants,Hypnotics/tranquillisers, consult a physician before use.

Please DO shower and use the toilet before entering the Pool or hot tub.

Do take care when entering or exiting the Pool or Hot Tub, as water from the tub can make it slippery.

The maximum number of bathers at any time is 5.

Strictly NO diving or running in the Swimming Pool enclosure.

NO food or drink, outdoor shoes or footwear on the poolside.

Please DO NOT swim under the influence of alcohol or drugs.

Please ensure babies and small children are wearing the correct swimming nappies before accessing the pool.

Smoking and food shall not be consumed whilst using the Pool or the hot tub.

If you have long hair, please tie it up or wear a swim cap before entering the Hot Tub.

Do not drink alcohol before entering the Hot Tub or while using it.

You MUST NOT bring glass or crockery into the Pool area or Hot Tub.

Never use or place electrical equipment in or near the Pool or Hot Tub.

No running in the pool area.

Please DO replace the pool cover and hot tub lid after use. This is what keeps the water hot when not in use.

Please DO brush any mud,grit, or sand from your feet before entering the water.

Should the hot tub water become too dirty or be unusable due to soap bubbles, a charge of £150 will be levied if it becomes necessary to change the water. This will cover the cost of emptying, cleaning, recharging it with water and chemicals, and reheating it.

Please DO NOT use bathroom towels for the hot tub. Beach towels are provided.

Fabian of PGPC Pool and Hot Tub Services will attend the property to check the hot tub water and chemical balance during your stay.

If the pool or hot tub is unavailable for use at any point during the stay, we will refund 10% of the daily tariff for each day it is unavailable.

Inventory

We don’t do an inventory as we are not concerned with the odd broken glass, plate/ cup, etc. Sometimes this means there might not be the full number of those items upon arrival; however, from experience, we have found that a full house inventory is the last thing our guests want to do at the end of a long journey into Cornwall, preferring to kick back and unwind. Rest assured, the security deposit is only there to protect large-ticket items or blatant misuse of what is provided to Guests. We have been fortunate to have mainly experienced lovely and very considerate guests over the years, and we have never needed to retain a full security deposit since starting to rent in 2009.

If any glasses/plates/bowls, etc., are broken, it would be helpful if you could replace them before your departure.

If anything gets broken, you MUST advise us as SOON as possible. We need as much time as possible to organise therepair/replacement. If you can’t find anything that you need, please let us know.

WE DO ASK THAT GUESTS PUT BACK ALL FURNITURE AND KITCHEN EQUIPMENT IN THE PLACE IT WAS FOUND PRIOR TO THEIR DEPARTURE.

DAMAGE

If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.

Care of the Holiday Home

Guests are responsible for the Holiday Home and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, in or on the property. All fixtures and fittings remain the property of the owner and must not be taken away from the property. The Guest MUST leave them in the same state of repair and in a reasonable, clean, and tidy condition at the end of the Stay.

Guests must not use the property for any dangerous, offensive, noxious, noisy, illegal, or immoral activities, or carry on any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in the Holiday Home. Any damages must be paid in full within 7 days of notification.

The Owner strongly recommends that the Hirer arrange travel insurance to cover this.

Rubbish and Recycling

We are a unique location, and the treatment of rubbish is very important to us and taken seriously due to the detrimental impact caused by any failure to follow these Rubbish and Recycling Rules. We do enforce this Rule if it is not strictly followed.

All rubbish MUST be double bagged in black bin liners. (Rubbish needs to be carried and should not be overfilled or too heavy to carry individually. Rubbish shouldn’t be put into bags and cause them to break open when being carried). If rubbish is removed from inside the house, it must be stored in the plastic wheeled bin that is provided. One wheely bin is ample for a guest’s stay.

Please DO NOT leave anymore, as it will be charged for out of the security deposit. 

Unfortunately, last season, the housekeeper was faced with 16 full black bags of mixed waste. This delayed her house preparations, and she really couldn’t manage carrying it all out. Please be responsible for the waste that you make. The unique location and its logistics make it unfair for her to do so.

The wheely bin lid should remain on the bin at all times, as seagulls are a problem when they can access the refuse. In addition, waste left outside in bags will be attacked by gulls, which will scatter the rubbish everywhere.

DO NOT leave bin bags outside on the property. Other vermin may also get attracted if rubbish is left outside the house. Should housekeepers need to pick up Gull-attacked bin bags, a £100 fee will be charged for dealing with your hazardous and dangerous waste at a time when Housekeeping should be focused on house preparations for another guest’s important holiday, just as they did for your stay.

Guests are responsible for removing all recyclable items, such as glass, bottles, cans, plastic, and cardboard.

There are recycling facilities at the St Erth Waste Centre near St Erth Station on the way to Penzance. There are signs by the station to show you the way.

Any items that can be recycled MUST be removed from the Holiday Home prior to your departure. Any rubbish that remains must be general waste only.

Recycling MUST NOT be left in the general mixed waste. If any of the listed recycling items are found in black bin bags, particularly bottles and cans, there will be a £250 per property fine to cover the danger money for having to sort through a guest’s waste and for their failure to comply with the house rules. This will be strictly applied.

Recycle items MUST NOT be mixed with general waste to avoid removal.

Black-bagged waste will be checked if it is suspected to contain recyclable waste.

Do let us know if you cannot agree to this prior to your stay. 

It is due to the location that it is not possible to expect the housekeepers to carry out the heavy, bulky waste that recyclable items can create. Being on the water means it is not possible for the usual waste disposal lorries to drive in to remove waste. 

We therefore operate on a broadly similar basis as we have experienced elsewhere, such as in France or Ireland.

We feel that “sharing” the responsibility for dealing with the waste you have generated is a reasonable solution for staying at such a special location.

TIP:

Buy cans rather than glass bottles as they are lighter to carry in/out. Reduce the amount of plastic wrapped items. It is remarkable how it bulks out the recycling bags. 

One of the positive consequences is that the amount of waste tends to reduce, and you will appreciate this when you see the amount of plastic waste that can wash up onto our pristine beach, particularly after storms.

Please do not be tempted to leave rubbish by the Church.

Departure:

Please leave the Holiday Home as you found it, in a clean and tidy condition. Please ensure that you have washed and dried (or loaded the dishwasher and started the cycle), and that ovens and barbecues are clean and free of grease.

Please do not leave dirty crockery and utensils out. This is not in accordance with our Contract and House Rules, and if Housekeeping is required to spend time cleaning up ordinary day-to-day living mess, we reserve the right to charge an hourly fee for the time spent, deducted from a Guest’s deposit.

Please return any furniture or other items that you have moved back to where they were at arrival. If not, we reserve the right to charge additional cleaning fees on an hourly basis, based on the time spent, and to deduct these fees from a Guest’s deposit if furniture is moved and the property is left in an unclean or untidy condition.

Guests and all members of their group MUST leave by 10am on the day of departure. 

Housekeepers are booked to arrive on site at 10am. We have never needed to do this, but if any Guests delay housekeeping access due to a late departure, a late departure fee of £50 will be levied for the first 30 minutes and every 30 minutes thereafter.

Please kindly leave the house as you found it; everything must be put back where you found it, and any radiators must be set to the settings you found them on.

The key must be returned to the same location where you found it, so the next guests can enter the property. We do need you to depart by 10am.  If you know you are leaving earlier, it would also be helpful to let the housekeepers know in advance, so they can start sooner. If you leave earlier than the day you have advised, it is important that we are notified, as we need to make the key and the house safe for insurance purposes.

Damages, Breakages, and Security Deposit

The Guest is legally bound to reimburse the Owner for replacement, repair, or extra cleaning costs on demand. Prior to the stay, the Guest will be asked to pay a security deposit of One Thousand Pounds (£1000). We ask that the Guest look after the Holiday Home and its contents as if they were their own home, and hand them back to us in the same condition as at the start of the Stay.

If the Guest or any members of the Guests’ group mistreat the Holiday Home or its contents (or fail to comply with other obligations giving rise to costs incurred by the Owner), the Guest is required to cover the cost of any resulting damage, and this will be deducted from your security deposit. The security deposit is principally to cover repairs or replacements resulting from damage and breakages, and/or extra cleaning costs — for example, where the Holiday Home has not been returned to us in accordance with the departure cleaning requirements.

If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.

If the Guest loses a key, it will be replaced, and the cost will be deducted from your security deposit.

We, as the Owner, really do appreciate that accidents can happen and therefore take a pragmatic and sensible approach to damage and breakages. We would not charge you for the odd broken mug or glass, but please do inform us of any breakages or damage so that we can put it right. However, for example, if you decide to dye you hair and the product used discolours tiles / fittings, if you apply tanning products and this spills on and discolours the furnishings, or if you leave pots and pans unwashed or with burnt-on food residue, then we will need to deduct the cost of putting things right. Mutual respect for each other and each other’s possessions is a fair and reasonable approach to take.

The security deposit will be refunded to the same payment method used, usually within ten (10) working days of your departure (subject to any deductions).

Any Problems?

It is our mission to ensure that all of our Guests have an enjoyable stay. We know how much Guests look forward to their holidays. If a Guest has any problem or cause for complaint, we ask that the Guest contact us as soon as possible to give us the best chance to resolve it.

We cannot fix anything necessary for the enjoyment of your stay if it is reported after your departure. There will therefore be no recourse for any matter or issue that arises during the holiday rental period unless our Guests advise us at the time of their stay.

If something is broken or not working properly, please let us know, even if it is not causing you any difficulty, problems, or discomfort, as we want to ensure things are as good as they can be for all our Guests.

In the very rare situation when something needs to be fixed or repaired, we will always endeavour to organise a mutually acceptable time for any fix, repair, or maintenance work. If this cannot be agreed upon, pursuant to our terms and conditions, we will need to instruct the repair or maintenance work to be carried out should the need arise. Any such maintenance work will be carried out with full consideration of our Guests and with as little disruption as is reasonably possible.

We can always help or try to get someone to you. We have a good and helpful list of support contacts who are very friendly and know the house well.

If you need anything else during your stay, please ask, as we have ample backup supplies available. We often rent out the three beach houses to larger groups, so we do have back-ups. If we don’t, within reason, we will get them for you. If we don’t know about an issue when you are staying at the house, we will not be able to address any concerns after you have left.

At heart, we value your custom and want you to enjoy your stay.

Please kindly confirm that you have received, circulated, and read these House Rules to all Guests in your Group.

If you do need to contact us during your stay, we recommend email/WhatsApp as the best form of communication, as our granite walls are not good with mobile signals.